A Measured Response to the “New Normal”

A Measured Response to the “New Normal”

A Measured Response to the “New Normal” In a world trying to rebound from the wildly fluctuating Covid 19 / lockdown recession, leaders of organisations will need to confront managing in this “new normal” era. For many years it has been possible (although not always...
Want Better Customer Experience?  Start with Your Employees

Want Better Customer Experience? Start with Your Employees

Want Better Customer Experience? Start with Your Employees This devastating COVID-19 global pandemic has forced companies across industries to make the tough decision to either shut down their operations or pivot to a new business strategy and reconfigure their...